Can I watch a film after its start time?
You can watch a film up to one hour after the end of the “Running time” indicated in the schedule. If the film is shorter than 60 minutes, you can watch it up to 30 minutes after the end time.
Viewing will be stopped at the “End of streaming time”. (You will not be able to finish the film even if you are in the middle of watching it.)
For example, if the indicated “Running time” is from 12:00 to 14:00, you can watch the film between 12:00 and 15:00, but not after 15:00.
We recommend that you watch the film according to the “Running time”. That way, you can enjoy the online Q&A sessions that follow some screenings.
I forgot my password, what should I do?
- Click “Sign In” at the top right of the Home screen of YIDFF ONLINE! Theater (https://screening.ol.yidff.jp/)
- Click “Forgot your password?”
- When the “Reset Password” screen appears, enter your email address and click “Reset”.
- You will receive an email to reset your password. Click “Reset Password” in the email.
- Set a new password.
I can’t click the “Rent” button on the purchase screen.
Check that you have entered your credit card information (card number, month/year, CVC) correctly.
CVC = Security Code
What is the recommended environment for use?
Please refer to How to Use .
I have the recommended environment, but I still can’t watch the film.
Check your viewing environment and make sure that you are using the latest version of your browser. Make sure you have a stable, high-speed Internet connection.
Is the number of film tickets limited?
There is a limit to the number of tickets that will be sold. The number varies film by film. It’s advised to purchase your ticket as soon as possible after checking your viewing environment.